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We provide all orders by calling 0500488120 or email support@souqgallery.com

Return and exchange policy

- Provide the original invoice or your order number upon purchase.

The purchase period should not exceed 7 days.

- The return policy applies to all new products only, provided that the product is in its original packaging, new (in its packaging) when purchased and has not been used or benefited from or has not been used at all.

- The customer bears all the costs of return to the store’s headquarters located in Riyadh.

- The value of shipping the product to the customer’s site and the amount (according to the price of the registered shipping company) (the value that our store bears with free shipping to the customer in case the product is received or not received) is deducted from the customer’s account in the event of return, and the remaining amount will be recovered within a period of 3 working days After the store receives the product and makes sure that it is in its original condition with the same method of payment made by the customer.

- In the event that the customer receives a product that does not meet the specifications or colors mentioned in our store, the store will bear all the costs of returning the product and refunding the customer in full if he does not want the replacement.

- Any products that were ordered with special specifications for the customer (such as root, jailbreak, or any requests related to device programming) are not returned and void the warranty.

  • Warranty according to the user's choice when purchasing (one year, two years, without warranty) When purchasing, the customer chooses the appropriate warranty for him.
  • When a maintenance request for the device is not received within 3 months, the customer has no right to ask about the device.
  • The used devices have a warranty of 48 hours and do not include the battery (as batteries are among the consumable parts in all devices)
  • When ordering the device with root, the device will be unwrapped to see it (and therefore when the customer wants to cancel the purchase, 30% of the value of the product will be deducted because the packaging has been opened and the device will be sold as used)
  • When paying the deposit and canceling the order before the expiry of the time required to provide the commodity, the customer is not entitled to claim the deposit (the time required is 6-14 working days) except for the weekend days.
  • The warranty is one year for all devices sold and 48 hours for the used one and does not include the battery in the used one only because it is a consumable material
  • If the root is requested through the website or through WhatsApp ... and the request is canceled, then an amount of 30% of the value of the device is deducted, the value of unpacking the device and selling it as a used or open carton.
  • The smart watches that support the electronic chip support the Kingdom’s frequencies, and the customer has no right to retrieve the used watch in the event that the service is disrupted by the telecommunications companies, or it has been suspended or banned.
  • We do not have any relationship with international customs duties between countries and we cannot afford them.. .
  • When the customer purchases a pre-order product and the order is canceled before the expiry of the period for the arrival of the order, the customer is entitled to recover 70% of the order value only.


11 Comment
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ثامر معيني

2 months ago

إذا ابغى اإلغاء الطلب يكيف اسوي

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Gallery Market

2 months ago

تواصل معنا واتس اب على 0500488120 برقم الطلب ليتم الغاء طلبك .. شكرا لتواصلك معنا .

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ايوب سيد

8 months ago

السلام عليكم اخوي لو طلبت ريد ماجيك وطلع في عيب مصنعي من بداية وش اسوي؟

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Gallery Market

8 months ago

تواصل معنا لخدمتك بشأن الجهاز .

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صالح الشهراني

1 year ago

شاكر حرصك وتواصلك جزاك الله خير

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صالح الشهراني

1 year ago

طبعاً اسوس النسخه العالمية

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Gallery Market

1 year ago

ايوه يا غالي النسخة العالمية

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صالح الشهراني

1 year ago

المنتج اسوس روق 2
512 قيقا

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Gallery Market

1 year ago

سيتم توفيره قريبا

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صالح الشهراني

1 year ago

كل عام وانتم بخير وتقبل الله منا ومنكم هل لازال المنتج لم يتوفر الى الان

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Gallery Market

1 year ago

اي منتج يا غالي .. اخبرنا وسيتم توفيره لك عاجلا ..

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